Shipping Policy

At The Drift, every mattress, bedding item, and accessory you order ships directly from the brand that makes it. This means your product arrives exactly the way it was designed to, and it lets us pass along the shipping timelines and handling each brand has built specifically for their own products.

Processing and Delivery Times

Most mattresses are made to order. The production timelines can vary. Most orders leave the warehouse within 3-6 business days of purchase. From there, delivery generally takes 3 to 6 business days depending on the brand and your location. Note: there is variability in production and shipping timelines, so while we say 6-10 business days from when you order, that's an average.

Mattresses will arrive compressed and rolled in a box, small enough to carry into most homes without help.

We can delay your delivery for as long as you need. Talk to our team directly when you order to put a hold on your order from the manufacturer. 

Shipping Costs

Standard shipping is free on all mattress orders within the contiguous United States. Bedding, pillows, protectors, and frame accessories may carry a small shipping fee, which will be shown at checkout before you complete your order.

Nectar, Nest Bedding, and DreamCloud Orders

Orders for Nectar, Nest Bedding, and DreamCloud products are placed directly with those brands. Shipping timelines, costs, and tracking for these orders follow the brand's own policies rather than The Drift's, and any shipping updates will come from the brand directly.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information directly from the brand fulfilling your order. If you have not received tracking within 3 business days of placing your order, contact us and we will follow up on your behalf.

Delivery Issues

If your order arrives damaged, is missing parts, or does not show up within the expected window, reach out to us right away. We work directly with each brand's fulfillment team and will help sort out a replacement, repair, or refund as quickly as possible.

Shipping Restrictions

At this time, we ship within the contiguous United States only. If you are located in Alaska, Hawaii, or outside the U.S. and want to place an order, contact us directly and we will let you know what is possible.

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Questions about your order or a delivery in progress? Reach out to us anytime, or stop by our showroom at 159 Western Ave W, Suite 353, Seattle, WA.