Policies & Guarantees

Buying a mattress is a big decision, and we take it seriously. At The Drift, every mattress we carry has been vetted in our showroom by real humans — because we believe you should feel confident in what you bring home. That said, sleep is personal, and sometimes a mattress that felt great in the store just doesn't click the way you'd hoped. That's exactly why we built this policy.

Below, you'll find everything you need to know about comfort exchanges, returns, and what's covered. As always, our team is available to help — reach us at hello@shopthedrift.com if you have any questions.

Option 1

Exchanges

Not in love with your mattress? Before considering a return, we'd love to help you find something that works better. Exchanging your mattress is easy, free of any return or exchange fee, and often the fastest path to a great night's sleep.

Exchanges are available on all wholesale mattresses sold at The Drift. The same 30-night break-in period applies — we ask that you sleep on your mattress for at least 30 nights before initiating an exchange, and exchanges must be requested within your 120-night trial window. Each purchase is eligible for one exchange.

Same Model, Different Firmness

If you love your mattress but the firmness just isn't working for you, we can exchange it for the same model in a different firmness level — completely free. No fees, no price difference to worry about.

Exchange for a Different Mattress

If you'd like to try a completely different mattress, we can make that happen too — again, with no return or exchange fee. We'll coordinate the pickup of your original mattress at no charge and get your new selection on its way.

If your new mattress is at a higher price point than your original purchase, you'll simply cover the difference. If your new selection is less expensive, we'll refund the difference to your original payment method.

Pricing & Promotions

Option 2

Comfort Exchanges

Not feeling the firmness of your new mattress? Before you consider a return, there's a good chance we can dial in the perfect feel — without you needing to start over. Select mattresses in our lineup feature a removable comfort system: the top layers of the bed zip right off and can be swapped for a different feel.

If you find your mattress is too firm, too soft, or just not quite right, a one-time complimentary comfort exchange lets you trade your comfort layer for a different firmness option. It's the easiest path to getting your sleep exactly right.

How It Works

Please note that comfort exchanges are a one-time option. In-home installation is not available for comfort system exchanges — the new layer ships directly to you and is designed to be set up easily on your own.

Option 2

Mattress Returns

If, after your break-in period, you've decided that your mattress simply isn't the right fit — we get it. Returning your mattress is straightforward, and we'll take care of everything.

The 30-Night Break-In Period

Return Eligibility

To be eligible for a return, your mattress must meet the following conditions:

How Returns Work

Once your return is approved, we'll coordinate everything. We'll schedule a pickup at a time that's convenient for you, and handle mattress removal and donation or recycling on your behalf — you won't need to lift a finger.

The $99 return fee covers pickup logistics and responsible mattress disposal or donation, and is consistent with standard practice across the mattress industry. Your remaining refund will be issued to your original payment method within 5-7 business days of pickup.

This return policy applies to all mattresses sold at The Drift, with the exception of affiliate brand products listed below.

Non-Mattress Products

Accessories & Bedding

For accessories — including toppers, pillows, and mattress protectors — we offer a free 30-day return window from your delivery date. No fee, no hassle.

To initiate an accessory return, simply reach out to our team within 30 days of delivery and we'll provide a prepaid return label.

Please note that bed frames and foundations are final sale and not eligible for return. See the section below for full details.

Affiliate Brand Partners

Nest, Nectar & DreamCloud

A small selection of the brands we feature operate on an affiliate partnership model. For these purchases, The Drift facilitates your order directly through the brand's website — and from that point on, the brand manages your purchase, customer experience, and any returns or exchanges directly.

For the products listed above, all returns, exchanges, and post-purchase support are managed exclusively by the respective brand. Please refer directly to Nest Bedding, Nectar, or DreamCloud for their current return policies and contact information.

Our team is happy to point you in the right direction if you need help getting in touch.

Exclusions

What Isn't Covered

To keep things transparent, here's a clear summary of what falls outside our return and exchange policy.